Skills & Competencies for Information Technology Supervisor
Information Technology Supervisor job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Information Technology Supervisor
Supervises employees of the information technology department in accordance with organizational policies and goals.
JOB RESPONSIBILITIES for Information Technology Supervisor
Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group.
Information Technology Supervisor SALARY RANGE
BASE 50%
$122,297
TOTAL 50%
$128,226
Job Level
M00
Job Code
IT10000272
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Information Technology Supervisor Skills and Competencies List
11 general skills or competencies (Job family competencies) for Information Technology Supervisor
1
Job Family Competencies –
Business Continuity
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
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Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
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Level 4 Behaviors
(Extensive Experience)
Leverages metrics to monitor the performance of business continuity programs.
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Level 5 Behaviors
(Mastery)
Develops recovery processes that align with the company’s business continuity strategies.
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2
Job Family Competencies –
Disaster Recovery
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Identifies the methods, techniques, and processes used in developing a disaster recovery plan.
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Level 2 Behaviors
(Light Experience)
Responds to emergency network outages in alignment with disaster recovery plans.
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Level 3 Behaviors
(Moderate Experience)
Partners with teams to implement controls and mitigation strategies to reduce disaster recovery risks.
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Level 4 Behaviors
(Extensive Experience)
Manages all related activities in disaster recovery planning and implementation to ensure appropriateness and accuracy.
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Level 5 Behaviors
(Mastery)
Introduces advanced disaster recovery testing methodologies to efficiently evaluate proposed plans.
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3
Information Technology Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Information Technology Supervisor
Proficiency Level - 4
5
Competency for -
Information Technology Supervisor
Proficiency Level - 5
13 soft skills or competencies (core competencies) for Information Technology Supervisor
1
Core Competencies –
Planning and Organizing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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2
Core Competencies –
Coordination
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the roles and responsibilities of coordination in the workplace.
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Level 2 Behaviors
(Light Experience)
Selects and utilizes tracking tools to manage daily tasks.
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Level 3 Behaviors
(Moderate Experience)
Delegates and coordinates a team's duties to ensure no overlap between responsibilities.
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Level 4 Behaviors
(Extensive Experience)
Facilitates groups and diverse areas to work together effectively.
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Level 5 Behaviors
(Mastery)
Leads in the establishment of best practices for planning multiple activities.
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3
Information Technology Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Information Technology Supervisor
Proficiency Level - 4
5
Competency for -
Information Technology Supervisor
Proficiency Level - 5
Summary of Information Technology Supervisor skills and competencies
There are 0 hard skills for Information Technology Supervisor.
11 general skills for Information Technology Supervisor, Business Continuity, Disaster Recovery, Information Management, etc.
13 soft skills for Information Technology Supervisor, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Supervisor, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.
11 general skills for Information Technology Supervisor, Business Continuity, Disaster Recovery, Information Management, etc.
13 soft skills for Information Technology Supervisor, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Supervisor, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.
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